MSPSupport Professional Services
Our Professional Services for Network & Cybersecurity — Trusted Consultation, Deployment, and Security Hardening Designed to Strengthen and Optimise Your Business.
Feel free to call us on – 01782 957410
or email Sales@mspsupport.co.uk – for any questions or to request a quote
Our Professional Services
Onsite Installations
We offer on-site or remote installations services for SonicWALL and WatchGuard with our certified experts, this can either be the same vendor to same vendor migrations or a third party vendor to SonicWALL or WatchGuard.
This can be booked for a single day or multiple days which will be recommended during a scoping call.
MSPSupport Pre-Configuration and Migration Service
Upgrading your appliance can be a time-consuming process. That’s why we’re here to help.
Our Deployment service ensures a seamless and worry-free transition. We don’t just import your existing configuration, we check you current configuration against current best practices and add configuration changes if requested.
Let our experienced engineers handle the complex task of migrating your existing settings to your new device before it’s shipped to you.
Simply purchase your new device, along with our Pre-Config service and we’ll take care of the rest for you.
We offer the service for same vendor to same vendor migrations or from a 3rd party vendor to your device.
How it Works
We offer this service for all SonicWall and WatchGuard Products currently, Sophos products will be added to this service in the future.
For more information or pricing give us a call on 01782 957410 or email us at sales@mspsupport.co.uk
Managed Support
We offer Three levels of Managed Support packages
See below for more details
Ad Hoc Support
We provide Ad Hoc Technical support which can be booked with us via telephone or the bookings form depending on the time needed, this is charged on an hourly basis.
Ad Hoc Support can be arranged for out of the normal working hours but this would be charged at a higher cost and would need to be scheduled in with one of our Technicians
Health Check Audit
We provide Health Check Audits on both SonicWALL and WatchGuard UTM Firewalls.
Training
We can offer non-official training on SonicWALL or the WatchGuard products, this can be useful for new or existing staff who want to learn the products in-depth or may just want to learn specific features.
This can either be remote or ideally on site for single or group sessions.
Managed Support Services
At MSPSupport we specialise in providing excellent Managed Support for customers and their firewalls and other network security devices ensuring they get the best support possible from us.
At MSP Support with over two decades of knowledge and expertise, we pride ourselves with only providing the best support when you want it, without all the fuss of Tickets and SLAs.
Our Managed Support Packages include everything with no hidden costs.
Here at MSPSupport we are flexible if you need something doing out of hours we can assist, we only charge extra for out of hours support, which doesn’t include firmware updates as these are included.
We will always strive to get back to you as soon as possible usually within the same hour if we can either by email or phone to arrange with you the best time to assist you if you cannot be available at the time
While other MSPs may offer broad IT support, our core expertise is specifically in firewall and Network security management, we only use certified and highly experienced technicians to assist in any work whether it is phone support, installations or troubleshooting your issues.
Managed Support Packages
We offer 3 Managed Support Packages which can be tailored to your requirements
Starter
Our Starter pack is ideal for SMB customers with a single device.
Contact us for Pricing
Multi
Our Multi pack is designed to cater for mid range SMB customers who may have several devices.
Contact us for Pricing
Advanced/Reseller
Our Advanced pack is designed for the larger mid to enterprise customer with more devices and more support time requirements
Contact us for Pricing
*MSPSupport support includes any SonicWALL or WatchGuard and Fastvue products not just the UTM Firewalls, in the future this will include other products as they become supported by us.
A pair of firewalls in a HA Cluster is counted as one device, Cloud managed devices like Switches and Access points are counted together as one device.
ideally, we onboard the devices so if needed we can access them to make approved and instructed configuration changes or to perform out of hours firmware updates, the onboarding is done following the purchase of the support package at a convenient time with the customer.
** This covers the hours 9am -5pm Monday to Friday
*** Any time out of the normal working hours is only provided when scheduled in beforehand at an extra cost per Hour dependant on your support package, currently we don’t offer any 24/7 support. (Firmware updates are included in all support packs and can be scheduled if needed out of hours).
For the Starter and Multi Packages if the hours that are specified aren’t enough then we can charge on an half hour or hourly basis for any extra time used or we can tailor the package to suit.
Please feel free to email sales@mspsupport.co.uk or call us on 01782 957410 with your requirements.